State: | Illinois |
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Address: | 355 Raymond St, Elgin, IL 60120 |
Zip code: | 60120 |
Phone: | (847) 697-6636 |
Website: | http://www.heritageofcare.com/elgin |
Monday: | Open 24 hours |
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Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
The facility is very clean and it definitely passed the smell test. The caregivers are also very nice and they do a great job. My mom was there for 6 months and I believe she was well cared for. The only reason I did not give 5 stars is that the food could use some improvement.
My mother has been a resident at Heritage Health since 2012. The facility is clean and very well maintained. The nurses, CNAs, Activities, and Administrative staff are the most thoughtful and compassionate people I have ever meet. Any concerns we have are addressed quickly and to our satisfaction.
After visiting several facilities, we chose Heritage Health because of the friendliness of the staff and the 5 star rating they have from the state.
I have been on the Family Counsel for the past 4 years. Family and Residents are able to voice their opinions on all operations, good or bad, at Heritage Health. This is their home and their voices are heard and acted upon.
I moved my mother here in Feb. of 2017. I cannot even begin to express how wonderful and AMAZING the staff are here~and how well they not only care for my mom, but treat her with dignity and respect. I feel so blessed to have found Heritage. There is absolutely no comparison to the other assisted living home she was living in Aurora (where she fell and broke her hip). Since moving her to Heritage, she has shown remarkable improvement in her speech and in her ability to feed herself, plus she's always happy. It speaks volumes to me that many of the staff have been working here for 20+ years like a 'family'. That is unprecedented in this type of industry. Heritage has scheduled routine care plan meetings with me -- I'm always up-to-date on Mom's health issues, medications, vaccinations, physical therapy, etc. They even plan special dinner events about 3 times per year for residents and families, great food and live entertainment! I don't usually post reviews, but I felt that Heritage deserves the very highest level of praise. I want to thank each and every staff member at Heritage for all they do for mom. I am so impressed with each one of you; you treat my mom like I treat my mom and I am so extremely grateful.
My mom was at this facility on two different occasions. The first time she broke her neck and the second time she broke her leg. Both times my family members and I felt very much at ease knowing what great care she was given. All the nurses, aids and therapists were extremely attentive and they developed a relationship with her. I always felt I could ask questions and everyone was willing to listen and help. My mom is a stickler for cleanliness and she was always more than satisfied with the cleanliness. Each day she was fully dressed and even had on a little make-up. Sadly, my mom developed pneumonia and had to be hospitalized. The hospital released her even though she had developed other infections. I know my mom was grateful to pass at Heritage as it was second best to home. Many of the staff members were truly upset by her death and very comforting to us as a family. I just wanted to express my gratitude!
What wonderful place for my sister who could no longer live in a traditional home setting after a massive stroke! Everyone, from Nursing to Support staff, is very knowledgeable plus having compassion and caring nature is an unbeatable combination. Although the home is an older building, it is well kept, clean, shiny and does not have the “nursing home” smell. We have no regrets choosing Heritage as her new home.
The phone number for Heritage Health: Therapy & Senior Care - Elgin is (847) 697-6636.
Heritage Health: Therapy & Senior Care - Elgin is located at 355 Raymond St, Elgin, IL 60120
The website (URL) for Heritage Health: Therapy & Senior Care - Elgin is: http://www.heritageofcare.com/elgin
Heritage Health: Therapy & Senior Care - Elgin is open:
Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours
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